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Shipping

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Price Guarantee

Order Status

FAQ

 

Customer Agreement
By placing an order with us, you are agreeing to our policies and read our FAQ section. All orders are subject to our approval. Although this rarely happens, we reserve the right to cancel any order. Treat and toy styles may vary from pictures, according to season and availability. On rare occasions, due to unforeseen circumstances, prices and availability are subject to change prior to shipment.

We thank you for your cooperation and understanding. If you should have any questions about our policies, please contact us before you place your order.

Privacy Policy
If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Shop with confidence - we NEVER give out or sell your email address or personal information. This simply is not good business and we respect your privacy!

 

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Pampered Paw Gifts website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name

Address

Email address

Phone number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration for located at the bottom of almost all pages..

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Price Guarantee
We guarantee that we have the lowest prices & fastest shipping online or we will match our competitors price and give you an additional 10% off ! Price guarantee in all fairness must be on a gift with similar or equal number of treats, toys, container size, delivery costs and time as one of our gifts sold.. We have searched the web and bought similar gifts from other companies, that took weeks to deliver this is not a savings, it is a drop shipper!

Business Hours
Our normal office hours are from 10:00 a.m. to 5:00 p.m. EST Monday through Friday. However, should you miss us, simply leave a message and we will promptly return your call. We respond to all inquiries as promptly as possible.

Site Content
Some images on this website may have been borrowed from other entities on this world wide web. Proper credit will be given to any and all known owners. If your licensed property appears on this website, and you wish it to be removed, please let the Webmaster know. In addition, any links, quotes, or other statements made by any persons other than Pampered Paw Gifts® or it's members do not necessarily reflect the intent or opinion of Pampered Paw Gifts®.

Testimonials
We would love to feature your pet and have you tell everyone how much your companion loves our gift baskets. Send us an email and attach a photo of your pet enjoying their gift.
Please send all pictures in .jpg (JPEG) format, at least 640 x 480 pixels. By submitting a photo, I authorize and agree to let Pampered Paw Gifts® share it, in whole or part in print ads, catalogs, packaging and all other media. I understand that Pampered Paw Gifts® could use my first name, last initial, city and state when identifying the source of the picture unless otherwise specified. I have no affiliation with Pampered Paw Gifts® and have not been paid any monetary sum for providing this testimony and picture.

Policy Changes
From time to time, we may find it necessary to alter/change certain store policies to better serve our clients. Please review our Store Policies, as well as our Customer Care pages often for changes and updates, as they are subject to change without notice. To help clarify and reduce confusion, the date of the revision and what were revised will be noted.

Links to Other Web Sites Please be aware that when you click on links that take you to third party web sites, you will be subject to their respective privacy policy. Pampered Paw Gifts® cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

Online
We only take orders through our website and your order will be completed and shipped promptly. We do accept most major credit cards and have a convenient, secure, and user-friendly shopping cart system powered by PayPal or Google Checkout. You may also make purchases using your PayPal account. A PayPal account is not required to pay securely through their service. PayPal is a SECURE checkout page where you will enter your credit card information. Please be assured that any information entered here by you is secure and cannot be viewed by anyone. Also, be assured that while browsing through our store, it is not possible to accidentally make a purchase. Purchases will not be completed until all order and credit card information is entered, confirmed, and submitted to us. You will always receive a confirmation that your order has been processed and another when it is shipped. We truly have a desire to offer you a pleasant and comfortable shopping experience with us.

PayPal Accounts
If you decide to use a PayPal account as your payment option, please click the "Buy Now" button on your receipt page and you will then be taken to PayPal's website to finalize your payment. We only accept United States funds. If you do not have a PayPal account already set up, you will be prompted to open an account. Setting up an account with PayPal to make payments is secure, easy, and fast! PayPal User Agreement. There is no additional fee charged for Google but there is an additional charge of 5% of your total order for Paypal.

Ordering Assistance
Do not be shy! We are here to help you with your order and answer any questions that you may have. Feel free to contact us by e-mail. We answer each email in the order in which it was received. We are dedicated to providing excellent customer service to every customer, one customer at a time.

Upon placement of your order, we will notify you, via e-mail the status of your order, so that you will know approximately when to expect your items.

No Print Catalog
We do not have a printed catalog. Save a tree with us! Due to the fact that we add new products and change products often, it would be very difficult, if not impossible to maintain an up-to-date printed catalog. It would also be expensive, and we would not want to pass that expense along to our customers.

Special Requests
Do you need a custom themed designed gift basket? Want something for your Diva dog or need a gift for two puppies? Pampered Paw Gifts® will be happy to work with you and customize any of our "goodies". Our Custom Signature Baskets are one-of-a-kind that we create especially for you & your pet’s special event! All we need is an idea or a theme, & we can put together something very special for that very favorite four-legged friend in your life! Any size from a gift bag to a wicker trunk can be designed & filled for you. If you are interested in an item that does not list your size or style requirement, please feel free to contact us. Many of our items can be specially ordered to accommodate your needs. Priced according to style & content. Please email us for pricing.

Corporate, Wholesale & Retail Re-Sellers
Minimum order of $50.00 per order to be qualified for discounted prices.

Bulk Orders Shipping Surcharges
Items when purchased in bulk when shipped will be oversized and heavy. These orders will require an additional shipping surcharge. The added surcharge amount will need to be calculated, please email us for your total due.

Credit Card Policies
Please be aware that we will charge your card at the time of the sale. All of our gift baskets are created only after we receive your order. Please refer to each individual product page for that item's availability and approximate delivery time. Of course, you may also contact us if you need specific delivery time frame information. If we are unable to process your order, please note a refund may take up to 30 days.

Sales Tax
Florida residents and orders shipped within the State of Florida will be charged sales tax for merchandise and gift certificates. State of Florida sales tax rate is 6%. Pasco County Florida Residents will have an additional 1% surtax added to the 6% sales tax.

Currency
All prices displayed on this website are in U.S. currency and are valid only in the United States. Price changes and product availability are subject to change without notice.

Stock Availability
We do carry all of our products in all sizes at all times but sometimes high demand or unexpected bulk purchases will result in items being temporarily out of stock. If this is the case, we will notify you and give you the option to wait for the item or substitute it for another item instead. We do our very best to provide you with an accurate time frame for shipping and delivery.

Order Status
You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.With the volume that USPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination within the timeframe expected. It is very unfortunate when this happens however, we cannot provide a financial guarantee on another company’s performance. We trust you will understand. USPS Track & Confirm or you may e-mail us. Please include your name and order number. We will happily respond within 24 hours

Order Cancellations
Because we processes our custom made orders in "real time" and fulfillment begins right after an order is placed, once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded.

Shipping Tracking or Delivery Confirmation: All of our orders are sent with Delivery Confirmation or
Tracking. Additionally, orders over $100 are shipped with Signature Confirmation/Signature
Receipt, no exceptions.  USPS Delivery Confirmation service only confirms that a shipment has been
delivered.  USPS Delivery Confirmation data may or may not show the exact time a shipment has entered
the system.  USPS Express Tracking provides actual real-time tracking of a shipment
(documents the shipment location from the time it enters the shipper’s system).  We do not guarantee
delivery dates or shipping times unless specifically guarantee by the shipper (USPS).

Once a package is delivered we do not accept responsibility for any damage or loss that occurs after
carrier delivery.  Delivery is defined as the time of delivery indicated by USPS delivery confirmation, USPS
signature confirmation.  By ordering through our website, the buyer/purchaser agrees
to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature
confirmation information.  If there is proof of delivery as stated above, we take no
responsibility for lost merchandise.  If there is proof of delivery as stated above, it is the customer’s
responsibility to submit a claim with the shipper (USPS) or with their credit card company.   

Please note that if you have a valid loss/damage claim, we will provide a new shipment as soon as we
receive reimbursement from the insurance company (may take up to 30 days).  If you need an order
sooner, you will have to resubmit your order and the cost of the original order will be refunded as soon
as we receive the insurance reimbursement.


Proof of delivery: The buyer/purchaser agrees to accept USPS delivery confirmation or USPS signature
confirmation as proof of delivery.  Delivery is defined as the time of
delivery indicated by USPS delivery confirmation or USPS signature confirmation.  By
ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof
of delivery: USPS delivery confirmation or USPS signature confirmation.  If
there is proof of delivery as stated above, we take no responsibility for lost merchandise.  If there is
proof of delivery as stated above, it is the customer’s responsibility to submit a claim with the shipper
(USPS) or with their credit card company.   

Misdirected/Undeliverable Packages: If an error is made on our part in addressing a package, we will
pay to reship the package.   As a courtesy we will contact USPS about your order and forward you the request and any updates on the inquiry.
If the following conditions apply, the customer will be responsible for the cost to reship the order:

• if we send a shipment to the correct address and it is undeliverable (examples of this would be if
  you do not pick up the package at the post office or if you are not able to receive express
  packages in person),  
  
• if you provide us with the wrong address,
  
• or if the shipment is delayed to due to shipper's (USPS) error
  (unless the package is guaranteed by the shipper).

Return/Exchange
Because our Gift Baskets are custom assembled, all sales are final except for defective products. Lost or damaged items during shipment are the responsibility of the carrier.

If the customer is not available at delivery time and the product is returned to us. The customer is responsible for all shipping charges and reshipping charges. 

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Wholesale Inquiries
If you need more information on our services, please send your store information to us:

• Name of your business
• Sales Tax ID
• URL (full website name)
• Your contact information (Name & Title, Phone, Email, etc...)
• Any other information or questions you may have

Shipping
Since all the baskets are assembled by hand, we ship our made-to-order gifts usually next business day, if it will be longer we will notify you as soon as possible via email. At most we ship within two (2) business days of order placement. Currently, we only ship within the US.

See below for the shipping options available. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line.

• When calculating shipping time, Please do not include the actual ship date.
• A "Business Day" is defined as Monday thru Friday from 10am until 5pm EST
• Any orders received after 5pm EST will be considered ordered the next business day.
• If your order has treats,to ensure your gift is not stuck on a truck or in a post office hanger, we will only ship Monday-Thursday, if it is a non perishable item we will ship on a Friday.
• Orders are not shipped on Saturday, Sunday or Holidays.

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Futher Details on Shipping Methods:

We ship: USPS PRIORITY (Delivery in 2-3 days) or USPS EXPRESS (Delivery Next Day-2 days)

Please keep in mind we may take 2-4 days to ship during the busy holiday season starting in September until the end of the year.

USPS Priority-(Don't forget about holidays like President's Day, etc, when mail will not run)

Packages are delivered in an average of 2-3 days, if ordered on Mon-Wed your order will ship out the next business day and if ordered on a Thursday or Friday it will ship on Monday, if it is a non perishable item we will ship on a Friday.

Below is the expected (but add 1 day for worse case if you are in a Yellow or Brown State) transit time to arrive using USPS Priority:

For Example: (The day of order is determined by the time orderd- Any orders received after 5pm EST will be considered ordered the next business day.)

If you order a cake Wednesday at 5:15pm EST, your order will be processed Thursday, since it is a perishable item, we will not ship it Friday, it will ship Monday.

If you live in Florida (Yellow) and you order on Tuesday your order will ship Wednesday and you will get your order on Friday.

If you live in Florida (Yellow) and you order on Thursday your order will ship Monday and you will get your order on Wednesday.

If you live in Georgia (Brown) and you order on Tuesday your order will ship Wednesday and you will get your order on Saturday.

If you live in Georgia (Brown) and you order on Thursday your order will ship Monday and you will get your order on Wednesday.

If you live in California (Green) and you order on Tuesday your order will ship Wednesday and you will get your order on Monday.

If you live in California (Green) and you order on Thursday your order will ship Monday and you will get your order on Thursday.

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USPS Express- (Don't forget about holidays like President's Day, etc, when mail will not run)

Next Day Delivery Express Mail® items need to be ordered based upon Eastern Standard Time.

The day of order is determined by the time orderd- Any orders received after 5pm EST will be considered ordered the next business day.)

For us to meet our delivery commitment, Please place your order:

• Monday before 5pm EST if you need your order Wednesday
• Tuesday before 5pm EST if you need it Thursday
• Wednesday before 5pm EST if you need it Friday
• (See example below for Thursday-Sunday orders.)

Examples for Thursday-Sunday orders for next day delivery:

If you order Thursday, Friday, Saturday or Sunday the gift will be mailed Monday and arrive by noon or 3pm (your time) on Tuesday.

You can still order by express mail after 5pm (EST) time; however, the same service guarantee will not be available, it will however still be delivered second-day delivery. (See example below.)

Examples for Second day delivery:

• If you order Monday after 5pm (EST) the gift will be mailed Tuesday and arrive by noon or 3pm (your time) on Thursday.
• If you order Tuesday after 5pm (EST) the gift will be mailed Wednesday and arrive by noon or 3pm (your time) on Friday.

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Package Tracking
You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.With the volume that USPS delivers on any given day throughout the world, on rare occasions, there are some packages that simply do not reach their destination within the time frame expected. It is very unfortunate when this happens however, we cannot provide a financial guarantee on another company’s performance. We trust you will understand. USPS Track & Confirm

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Our Hours of Business are Mon. - Fri. 10:00 am to 5:00 pm (EST)

The Current Local Time Is: